Last updated: October 8, 2026
Refund Policy
We want you to be confident in MailArtifact Email Investigator. This policy explains refunds for purchases made through our website.
Digital products
MailArtifact Email Investigator is downloadable software with license activation. Because delivery is immediate, refunds are limited as described below and may also be subject to Creem's policies as merchant of record.
14-day refund window
If you are unhappy with your purchase, contact support@mailartifact.com within 14 days of purchase with your order reference. We will approve a refund when:
- The license has not been activated, or
- You describe a material defect we cannot resolve within a reasonable support period, or
- You accidentally purchased the wrong edition and have not materially used the license.
Non-refundable situations
- Requests made more than 14 days after purchase (except where required by law).
- Change-of-mind after substantial use, export, or production work with the license.
- Failure to meet system requirements listed in the product guide when those were met on your side.
How refunds are processed
Approved refunds are issued through Creem to your original payment method. License keys associated with refunded orders are revoked. Processing time depends on your bank or card issuer.
Subscriptions
Optional maintenance subscriptions renew annually. You may cancel before the next renewal date through the Creem customer portal link on your receipt or by emailing support. We do not provide partial-month refunds for unused subscription time unless required by law.